Delivery typically takes 2-3 business days, but it can vary based on your location (pincode).

If you are unavailable when your order arrives, the delivery agent will contact you on your registered mobile number to reschedule your delivery.

In case the product is missing from your package, please send us an email to info@hanaverde.com within 7 days of the delivery date.

• UPI: GPay, PhonePe, Paytm
• Debit/Credit Cards: Visa, Mastercard, etc.
• E-wallets: Popular e-wallet options
• Netbanking: Direct transfer from your bank account
• Cash on Delivery: Pay in cash upon receiving your order

We understand that it can be concerning if your payment was deducted but you haven’t received order confirmation yet. Please check your email for a confirmation message within the next 24 hours. Additionally, visit the profile section on our website to check your order history. If there is no confirmation or order history, please reach out to our customer support team on –

• Phone: +91 9443210651 (10:00 AM – 5:30 PM)
• Email: info@hanaverde.com

If your payment attempt failed, we recommend the following:

• Contact your bank or service provider: They can clarify why the payment wasn’t processed.
• Double-check your information: Make sure you entered your card details or bank information correctly.
• Check your internet connection: A weak or unstable internet connection can interrupt the payment process. Try again with a stable internet connection to see if that resolves the issue.

Refunds depend on your payment method. We offer refunds for prepaid orders (T&Cs applied) but not for Cash on Delivery (COD) orders.

Upon initiation of your refund, you will receive an email. If you don’t, please review your bank statement after 5-7 business days. If the refund is not reflected, kindly reach out to our customer support team for assistance at info@hanaverde.com or call +91 94432 10651 (10:00 AM – 5:30 PM).

While returns are typically not accepted, if you encounter a manufacturing defect with your order, please get in touch with our customer care team to find an appropriate solution.

To track your order, you’ll need:

• Your order number or AWB number.
• To be logged in to your account. (Create one if you haven’t already.)

Visit our order tracking page: https://www.hanaverde.com/order-tracking and enter the required details.